terms of use

public contract (offer) for the sale of goods in the noble roast online store version of 15 october 2026. this is a translation for reference; in case of any discrepancy the ukrainian version prevails. 1. general provisions 1.1. this document is a public proposal (offer) by individual entrepreneur [full name] (hereinafter — the seller) to enter into a distance contract for the sale of goods through the website https://noble-roast.com (hereinafter — the website) on the terms set out below, in accordance with articles 633, 641 and 642 of the civil code of ukraine and the laws of ukraine “on electronic commerce” and “on consumer rights protection”. 1.2. the contract is concluded at the moment of acceptance — when the buyer places an order on the website. by placing an order, the buyer confirms that they have read this offer and the “delivery and payment” and “privacy policy” pages and agree to them. 1.3. the contract is concluded in electronic form and is equivalent to a contract in writing. the buyer may save or print the text of the offer in force at the time of the order. 1.4. this offer is intended for buyers who are individuals purchasing goods for personal needs. wholesale supplies for businesses are made under a separate contract. 1.5. the seller may amend the offer by publishing a new version on the website. amendments do not apply to orders placed before the new version is published. 1.6. this offer is drawn up in ukrainian. the english translation is for reference only; in case of discrepancies the ukrainian version prevails. 2. definitions 2.1. seller — the individual entrepreneur specified in section 14. 2.2. buyer — an individual who has placed an order on the website. 2.3. goods — roasted coffee, whole bean and ground, and related products offered on the website. 2.4. order — the buyer’s request to purchase selected goods, placed on the website. 2.5. subscription — an order with regular delivery of goods at a frequency chosen by the buyer. 3. subject of the contract 3.1. the seller undertakes to transfer the goods into the buyer’s ownership, and the buyer undertakes to accept and pay for them on the terms of this contract. 3.2. the name, characteristics (origin, process, roast level, flavour profile), weight, grind and price of the goods are stated on the product page of the website. 3.3. coffee is roasted for each order. flavour notes describe the profile of the coffee and also depend on the brewing method and parameters; they are not a guarantee of identical subjective perception of taste. 3.4. images of packaging on the website may differ slightly from its actual appearance; this does not affect the properties of the goods. 4. placing an order 4.1. the buyer places an order on the website by selecting the goods, weight, grind, delivery and payment method and providing contact details. 4.2. after the order is placed, the seller sends a confirmation with the order number, contents and total to the buyer’s email or phone. 4.3. the buyer is responsible for the accuracy of the details provided. if the order cannot be fulfilled because of incorrect details, the seller contacts the buyer to clarify them. 4.4. if goods become unavailable (in particular, if the green coffee of a lot runs out), the seller notifies the buyer and, with the buyer’s consent, offers a replacement or cancels the order and refunds the amount paid in full within 7 calendar days. 5. price and payment 5.1. prices on the website are stated in ukrainian hryvnias and are final. the seller is not a vat payer. 5.2. the price of the goods is fixed at the moment the order is placed and does not change afterwards. 5.3. the total order value consists of the price of the goods and the delivery cost (if delivery is charged) and is shown to the buyer before the order is confirmed. 5.4. payment methods: online by bank card through the payment service on the website, on receipt at the carrier’s branch (if this method is available for the order), or on pickup. bank card details are processed by the payment service; the seller neither receives nor stores them. 5.5. for each payment the seller issues an electronic fiscal receipt to the buyer’s email or phone. 6. delivery and receipt 6.1. goods are delivered within ukraine by the carrier “nova poshta” using the method chosen by the buyer when ordering, or may be picked up at the noble brew coffee shop at 3 dzhokhara dudaieva st., kryvyi rih. 6.2. the delivery cost, free delivery conditions and estimated dispatch times are set out on the “delivery and payment” page. the delivery cost is part of the total order value. 6.3. the delivery time after dispatch is determined by the carrier. the seller provides the buyer with the tracking number. 6.4. the seller packs the goods securely. the buyer is advised to inspect the parcel at the branch on receipt. if the packaging is damaged, a report should be drawn up with a carrier representative and the seller notified with photos — this speeds up the replacement. goods damaged in transit are replaced or refunded by the seller at the seller’s own expense. 6.5. if the buyer does not collect a paid order and it is returned to the seller, the seller refunds the price of the goods less the actual delivery costs in both directions. paid orders are held for pickup for 14 days. 7. quality of goods 7.1. the goods correspond to their description on the website and to the legal requirements for food products. 7.2. the packaging states the roast date, best-before date and storage conditions. the quality of the goods is ensured until the best-before date, provided the storage conditions are observed. 8. returns and exchanges 8.1. coffee and other food products of proper quality are not subject to exchange or return in accordance with the consumer protection legislation of ukraine and the list of goods not subject to exchange (return) approved by the cabinet of ministers of ukraine. 8.2. if the goods are defective — damaged packaging, non-conformity with the order (a different lot, weight or grind), an expired best-before date or other quality issues — the buyer notifies the seller before the best-before date, sending the order number and photos. at the buyer’s choice, the seller replaces the goods free of charge or refunds the amount paid for them, including the delivery cost. the costs of returning such goods are borne by the seller. 8.3. related products of proper quality (other than food products) may be returned within 14 days of receipt, provided their condition and packaging are preserved and they have not been used. the cost of return shipping for such goods is borne by the buyer. 8.4. a return request may be sent to the email address specified in section 14, in free form or using the form provided on the website. 8.5. refunds are made by the same method used for payment no later than 14 calendar days from the date the seller receives the request and the returned goods (or proof of their dispatch). 8.6. these terms do not limit the buyer’s rights under the consumer protection legislation of ukraine. 9. subscription 9.1. the buyer may set up a subscription at one of the frequencies offered on the website. the subscription discount is stated on the website and applies to each delivery. 9.2. each delivery is paid for separately using the chosen method. the seller notifies the buyer before dispatch. 9.3. the buyer may change, pause or cancel the subscription in their account at any time before the next delivery is prepared, without penalties or additional charges. 9.4. if the previous delivery has not been paid or has been cancelled, the subscription is paused automatically. 10. liability 10.1. the parties are liable in accordance with the legislation of ukraine. 10.2. the seller is not liable for delays in fulfilling an order caused by incorrect details provided by the buyer, or for delays caused by the carrier; in such cases the seller assists the buyer in tracing the parcel and settling the claim. 10.3. the seller is not liable for the consequences of the buyer’s failure to observe the storage conditions and the best-before date of the goods. 11. force majeure 11.1. the parties are released from liability for non-performance or late performance of obligations due to force majeure, including military action, air raid alerts, power outages, natural disasters and acts of public authorities. 11.2. for the duration of such circumstances, deadlines are extended. if they last longer than 30 days, either party may cancel the order; in that case the seller refunds the amount paid to the buyer in full. 12. personal data 12.1. the seller processes the buyer’s personal data in accordance with the law of ukraine “on personal data protection” and the privacy policy published on the website, solely to fulfil the order and communicate with the buyer. 13. dispute resolution 13.1. disputes are resolved through negotiation. requests and claims are accepted at the email address specified in section 14; the seller responds within 14 days. 13.2. if a dispute is not resolved, the buyer may apply to the state service of ukraine on food safety and consumer protection or to court in accordance with the legislation of ukraine. 14. seller details individual entrepreneur [full name] taxpayer registration number (rnokpp): [number] registered address: [address from the register extract] address for pickup and returns: 3 dzhokhara dudaieva st., kryvyi rih (noble brew coffee shop) phone: +380 67 077 03 30 email: [email protected] website: https://noble-roast.com